AllEase Terms of Service

1. Acceptance and Scope

By creating an account, browsing listings, placing an order, redeeming an offer, or otherwise using AllEase, you agree to these Terms of Service and the Privacy Policy. If you do not agree, you should not use the platform. These terms apply to marketplace orders placed through the AllEase mobile application, website, and related ordering interfaces. Additional campaign-specific or feature-specific terms may apply where expressly displayed in the app or at checkout.

2. Nature of the Platform

AllEase operates primarily as a marketplace for products listed by third-party sellers. Unless expressly stated otherwise in writing, the relevant seller remains the seller of record for the listed goods, while AllEase acts as a technology, ordering, and service-facilitation platform. Customers can identify the relevant seller on the platform. Listings go live only after review or approval under the applicable listing workflow.

3. Eligibility and Accounts

• Users must provide accurate, current, and complete information when creating or using an account.
• You are responsible for maintaining the confidentiality of OTPs, passwords, and device access used for your account.
• You must not create duplicate or misleading accounts, impersonate another person, or use the platform for fraudulent or unlawful purposes.
• We may suspend or restrict access where information appears inaccurate, suspicious, abusive, or inconsistent with platform rules.

4. Product Listings, Pricing, and Seller Responsibility

Sellers are responsible for product ownership, legality, stock accuracy, quality, invoice generation, tax compliance, and any seller-specific warranty or product representations unless AllEase expressly assumes such responsibility in writing. Product images, descriptions, prices, sizes, quantities, and condition information should be accurate and not misleading. Prices shown on the platform are intended to be the price payable for the product line item at checkout, subject only to clearly disclosed delivery fees, taxes already included in the displayed price where applicable, or any validly applied promotions shown before confirmation. AllEase may correct genuine pricing, technical, or catalogue errors before order acceptance or, where necessary, cancel the affected order and initiate a refund in accordance with these terms.

5. Orders and Order Acceptance

An order is considered placed only after successful submission through the platform and receipt of an order confirmation or equivalent acknowledgement. Order acceptance remains subject to stock availability, seller readiness, serviceability, fraud review, pricing validation, payment confirmation, and other operational checks. Where an item becomes unavailable, is flagged during review, or cannot be fulfilled, AllEase or the seller may cancel the affected item or the full order and process the applicable refund. AllEase may support partial fulfilment, split fulfilment, or substitute confirmation where the listing, seller arrangement, and customer communication flow support such handling.

6. Delivery and Serviceability

AllEase currently delivers only in selected launch locations and nearby serviceable areas. Same-day orders are targeted for delivery within 12 to 18 hours from confirmation. Instant-delivery orders are targeted for delivery within 2 hours from confirmation. These are best-effort timelines and not absolute guarantees unless expressly stated in a written campaign or service commitment. Delivery timelines may be affected by stock issues, seller-side dispatch delays, rider availability, traffic, weather, local restrictions, technical issues, or other events outside reasonable operational control. Delivery fees, where applicable, will be shown at or before checkout. Customers are responsible for providing an accurate address, reachable contact number, and an available recipient for handover. Proof of delivery may rely on OTP verification, phone confirmation, delivery photograph, signature, geolocation, or similar reasonable evidence.

7. Cancellation Policy

Orders may ordinarily be cancelled only while the order is in the Pending or Preparing stage, depending on the status label shown in the platform workflow. Once an order moves beyond that stage, including packed, shipped, or out for delivery, cancellation is normally unavailable.

8. Returns, Replacements, and Refunds

In our current phase, we do not support returns, replacements, or refunds for products purchased on the platform. All sales are final.

9. Promotions, Coupons, and Free Delivery

• Promotions may include first-order offers, coupons, product discounts, free-delivery campaigns, referral campaigns, or other limited-time benefits displayed on the platform.
• Unless an offer expressly states otherwise, only one promotional code or promotional benefit may be applied per order.
• Promotions may be limited by user account, location, order value, seller participation, serviceability, category, campaign dates, technical eligibility, or budget availability.
• Free-delivery benefits apply only where shown at checkout and may depend on minimum order value, location, seller participation, delivery model, campaign period, or budget limits.
• If an order using a discount, coupon, or free-delivery benefit is cancelled, partially cancelled, found fraudulent, or found in breach of the offer terms, AllEase may reverse or withdraw the associated benefit to the extent permitted by law and the applicable offer terms.
• AllEase may suspend or deny promotional eligibility where it reasonably suspects duplicate-account abuse, self-referral abuse, artificial order creation, coordinated fraud, or repeated exploitation of promotional loopholes.

10. Prohibited Products and Listing Standards

Products listed on AllEase must be lawful, safe, accurately described, and compliant with platform rules. Medicines, alcohol, and food are currently prohibited at launch unless later enabled by AllEase in writing together with category-specific controls. Counterfeit, illegal, unsafe, expired, recalled, misleading, stolen, or otherwise prohibited goods may not be listed or sold. AllEase may review listings before or after publication, request invoices or source proof, conduct random audits, investigate customer complaints, and remove or suspend any listing that appears unlawful, misleading, unsafe, or inconsistent with platform policy.

11. Complaints, Support, and Grievance Escalation

Users may contact AllEase through phone, email, or WhatsApp support. Routine complaints are targeted for acknowledgement within 2 business days and may be resolved within 2 business days where no complex investigation is required. Complaints involving seller coordination, fraud review, technical investigation, or legal analysis may require more time. If a user is not satisfied with the first-level response, the matter may be escalated to the grievance contact. Escalated complaints are targeted for review within 7 business days from receipt of the escalation request. Where further seller investigation, fraud review, internal review, or legal assessment is required, AllEase will provide an interim update and communicate a revised expected timeline.

• Support Email: allease2025@gmail.com
• Support Phone: 8919743378
• WhatsApp Support: 8919743378
• Grievance Contact: Kondru Prabhu Teja | pteja3031@gmail.com
• Postal Address: 24-404, Road No.7, Tanuku Mandalam, Vishnu Priya Nagar, Velpuru, West Godavari, Andhra Pradesh - 534222

12. Platform Rights, Fraud Controls, and Enforcement

• AllEase may hold, cancel, restrict, investigate, or refuse an order where it reasonably suspects fraud, misuse, duplicate-account behaviour, abusive conduct, pricing error, technical inconsistency, unsafe listing, prohibited product, or operational impossibility.
• AllEase may suspend access to accounts, promotions or specific transactions pending verification, complaint review, or delivery investigation.
• Seller listings may be delisted, blocked, or removed for repeated complaints, false stock, fake or misleading content, unlawful goods, or breach of seller-side platform rules.

13. Limitation of Role and Liability

For marketplace orders, AllEase acts as a facilitator and technology platform unless expressly stated otherwise in writing. AllEase is not the manufacturer, brand owner, or warrantor of seller-listed goods and does not independently promise every seller-side warranty, representation, or after-sales commitment. Nothing in these terms excludes rights that cannot lawfully be excluded. Subject to applicable law, AllEase will not be responsible for indirect, incidental, consequential, or remote losses arising from delays, seller-side quality issues, stock failures, third-party service interruptions, or events outside reasonable control, provided that AllEase continues to act reasonably in handling the issue through its support, grievance, or enforcement processes.

14. Changes to Terms and Contact

AllEase may update these Terms of Service from time to time to reflect changes in product features, support processes, operations, delivery models, promotions, or legal requirements. Updated terms will be published on the platform with a revised effective or last-updated date. For questions about these terms, orders, deliveries, or complaints, use the support and grievance contacts listed above.